Unfortunately, not. Our daytime routes are designed to be a “doorstep” service where we deliver to your door, unattended. We generally have about 200 customers on each of these routes. Approximately 100 of these customers will request a delivery on anyone day. Typically, it’s a different 100 each time, meaning… Read more
What Time Will You Deliver?
On our day routes we deliver between 7:00 am and 3:00 pm. On our early evening route we deliver between 5:30pm and 7:30 pm. On our late evening route we deliver between 7:30 pm and 9:30 pm.
What Day Will You Deliver?
We will deliver on your scheduled route day or evening. Available route days/evenings will be offered to you when completing the sign up form here: https://mybutlerservice.com.au/
Will I Get A Receipt / Tax Invoice?
You will receive a Receipt/ Tax Invoice by email as soon as your order(s) are delivered.
How Can I Update My Payment Details?
You can update your payment details by calling us on 1300 288 537 and selecting option 1 or by using My Butler Service App. You can find our app in both the Apple App Store and in Google Play.
What Are Your Credit Card Charges?
We pass on the merchant fees at cost without mark up, currently 1.75%
When Do I Pay?
Your selected card will be automatically debited for each order when it is ready for delivery.
What Credit Cards Do You Accept?
We accept Visa, Mastercard and American Express.
How Can I Pay?
We accept payment by credit card only. When you set up your account, we place your credit card details on file (securely held by National Australia Bank).
What Are Your Pick-Up & Delivery Charges?
Please see our Price List for our most popular services, including any pick-up or delivery fees.