FAQ Category: Ordering A Collection

Posted 02 Dec by Piers Hill

I’m An Existing Customer – How Do I Order A Collection?

You will receive a booking confirmation request sms the afternoon before your scheduled pick-up day. Simply reply Y or YES to the message and this will automatically book a collection. If you have opted-out of receiving booking confirmation request messages or if you wish to book an out of schedule… Read more

Posted 02 Dec by Piers Hill

I’m A New Customer – How Do I Order A Collection?

Please use the booking form here: https://mybutlerservice.com.au/

Karen Taylor

1733469095

Fantastic service. Just love it. Have had all my wet weather gear re waterproofed, pick and deliver all my laundry of doonas, dry cleaning, ironing. I just love it. One less thing I need to worry about. And the fact they sms me and ask if there is a pick up, means I don't even need to think about contacting them either. They do it all. Such a great service particularly for busy families.

Martin Morgan

1733308225

Very happy with the results of dry cleaning a linen sofa cover and the linen cushion covers. Timely, swift service and very clear communication and quick hassle free honest dealings with phone contact and driver who picked up and delivered our linen covers. Most stains and marks removed. Very very impressed with my butler!

Taylor-Lee George

1732832605

Very impressed

Janice Simpson

1730506065

My first experience with this very efficient, professional and helpful service. A two-day turnaround and all items returned looking nicely ironed and dry cleaned.

Banjo Cash

1729986388

⭐️⭐️⭐️⭐️⭐️My Butler is an absolute dream when it comes to laundry and dry cleaning services! The whole experience is incredibly convenient, with clear and simple instructions that make everything run smoothly. The added touches like extra bags and hooks for easy pickup and delivery really streamline the process.But the standout feature is definitely the communication—they keep you updated at every stage, from letting you know when they're close for pickup to when the delivery is on its way. It makes the whole service feel seamless and stress-free.To top it all off, their prices are very competitive. I couldn't recommend My Butler more!

Sarah W

1728289278

Deborah Biber

1725858640

Excellent service for laundry.

Laura Omero

1725670110

Top notch service, I am very pleased with my first experience with My Butler Service. First of all the convience and the speed: they collect on Thursday in my area and deliver 2 days later on Saturday. Second is that they get you organized after the first delivery: they provide you with dedicated zipped bags for your future orders, segregated by colors depending on whether you will have dry cleaning, wash, iron and folded etc. Last but not least they gave me a nice and solid door metal hanger for my front door so that in future orders I can leave my items to collect hanging from the door and they will deliver and leave them back there. Well done My Butler!

Krizelle Herrera

1724667053

I have been using MyButlerService for a while now and they are great, efficient and their delivery staff are always lovely! What exceeded my expectations is when I forgot my card holder which contained a lot of important cards in my coat’s pocket. I sent them an email the night I realized and they efficiently found the item the next morning! It was even placed inside a secure envelope with a “Safe and Secure” note! This is the only dry cleaning company I would ever trust with my stuff with and I recommend everyone else to do the same!

Johnny Zhang

1723548178

Carolyn Young

1722960415

Fabulous service would be lost without it…

fifi luong

1721548047

My first time using this service and it certainly won’t be my last. Extremely happy with the service and communication. Can’t recommend highly enough.

tanya singer

1720692690

Best service so organised love all the bags for each service thanks !

Rob Lewis

1720499055

These guys pick up and deliver usually same time on the same days. You won’t have to leave your stuff out overnight or through the day - if home they will send a text when 5 mins away. Absolutely great service - seems a bit pricey but everything is folded and you are basically outsourcing at least an hour or more housework for a competive price. Thanking you guys

Stephanie Leary

1719400994

Wow, so impressed! Picked up on time and delivered back at my doorstep in immaculate condition (All sorted in less than 24 hours), Incredibly friendly and helpful staff & service!!! I had an out of control load of laundry and couldnt be more thankful for My Butler Service for helping me out and with a huge smile on their faces. Thank you so much to the entire team!!! Blown away and highly recommend to anyone and everyone.

Colin Turner

1719352460

Excellent Service + Trench Coat looks Great!

Richard Mehrtens

1716884247

Sam Lee

1716424249

I recently encountered a billing error with my laundry order, but the support team was fantastic. They rectified the issue immediately and even provided a credit for my next order. The process was completely fuss-free. I want to give a special shoutout to Sian, the customer service representative, for their exceptional service. I highly recommend this laundry place for its top-notch customer care!

Sharon Thomas

1715245768

Great to deal with honest people

Peter Hill

1714521942

So reliable, reasonable price & excellent communication. What more could I ask for?

Belinda Hill

1714260454

Just got back from a family trip. Emptied my suitcase into my 3 x VIP bags - Dry Cleaning, Laundry & IroningThat was it! - while trip’s laundry sorted in 5 minutesClean items were returned to my front door 48 hours laterSo easy - life is great with My Butler Service!!!

chris gravina

1713667480

Piers is the best of the best in the dry cleaning business. Pierce was phenomenal with his communication and I would definitely recommend him for home and delivery!

Alan Wilkinson

1712463266

The doona was cleaned well, packaged professionally and left in a safe, dry place. I'm very happy with their service!

Olivia Cheng

1712406761

Appreciate the promising work and stress free 😊

Sandra Private

1711526694

Great service. Easy to use. Love the text arriving soon so I know when they are coming.

Pauline Doyle

1711266519

Amazing service. I ordered a last minute pick up for several items to be dry cleaned on Thursday and needed things back by the Saturday. Cathy was able to arrange this for me and all came back beautifully cleaned. The guys who picked up and delivered were really nice too. Thanks team

John Garza

1710642075

Called because I had some questions, Aaron answered the phone and was extremely helpful. My clothes came back in perfect condition!

1709589855

I've been using My Butler Service for 8 months now and it has been smooth sailing so far! As someone without a car, they have made my life MUCH EASIER. Pricing is a bit higher but considering the convenient and efficient service, it is worth it.

Murat Dogru

1708051581

My Butler Service is very professional and punctual The cleaning is excellent quality The person who served me this time was James went all the way bringing up the clothes upstairs which meant a lot to me since I have a bad leg. This site allows only 5 stars but I give them 7 stars. Highly recommend them to everyone

James Campbell

1707613646

Have had four orders with them so far, and its been so worth while. They message the day before and when they have picked up your clothes, as well as when they drop them off. With pictures as well. It's also a two-3 day turn around. Perfect service would highly recommend

Clare Davidson

1705723025

I have used My Butler Service several times and highly recommend them.

Antonia Badger

1705707085

Great service for busy people.

Nellie Tierney

1705062330

Referral from a friend, service is fabulous in every way. High quality, convenient, great value for money, easy and efficient!

bab baaska

1704168150

Olga Ramos

1701265151

Thank you! You guys have been a really big help.

1701159928

Love the messaging aspect where MBS reminds me of when a pickup is due the day before, and also about an hour before the van arrives which is fantastic. In addition I receive a msg when when the finished ironing is about to be delivered. Cost is very reasonable and the ironing itself is excellent standard..

Shannon Richards

1701024583

Been using for a while now. Outstanding service and so handy with home collection and drop off. Highly recommend.

Val Lennox

1700987333

The delivery people are friendly and polite. All items I send (wash or iron or dry clean) come back so clean and fresh. They keep you informed of delays. As they pick and return it is time saving

Lynne Flynn

1700968990

Excellent service. The laundered items are immaculate. The service is very very reliable and responsive to requests. I highly recommend this service!!!

Malcolm Stewart

1700948300

Great home pickup and delivery service

Karen Guildford

1700877066

A reliable service. I have been a happy customer for a number of years.

James Cudmore

1700834975

Fantastic service, so reliable! Thanks team

Aurelie Elliott

1700787528

Great service, high quality and reliable.

Paula Ribbons

1700770035

Always a reliable service and a great help to busy working families.

Anna Swoboda

1700768054

Fantastic service! Super convenient, fast and great quality.