General (12)
We pick-up, clean, press and deliver domestic dry cleaning, laundry and ironing for residential customers in over 400 suburbs across Sydney.
We cover most suburbs in the following areas of Sydney: Sydney CBD, City Fringe, South Sydney Corridor, Eastern Suburbs, Inner West, Lower North Shore, Upper North Shore, Northern Beaches, Northern Districts, Hills District, Forest District, St George, Sutherland Shire, Canterbury Bankstown, South West Sydney and Western Sydney. Full details of all the suburbs we cover can be found here https://mybutlerservice.com.au/sydney/
We can collect from most residential premises.
Unfortunately, we do not collect from commercial premises, offices, workshops, hospitals, aged care or educational facilities etc.
We can dry clean, launder and iron most domestic garments, bedding, upholstery, curtains and other household items.
Unfortunately, we do not cater for orders from Commercial, Industrial, Hospitality, Health Care, Aged Care or Educational organisations.
We provide the following services:
Dry Cleaning, Business Shirts, Wash & Fold, Wash & Iron, Iron Only.
More details about each service can be found here:
https://mybutlerservice.com.au/services/dry-cleaning/
https://mybutlerservice.com.au/services/business-shirts/
https://mybutlerservice.com.au/services/wash-fold/
Your pick-up/drop off location will be placed on one of our routes. We operate two different types of route services. The types of service offered in your suburb will be displayed when completing the sign up form:
Daytime “door step” service: Suitable for single family homes, town houses, villas, duplexes, units in unlocked apartment buildings, etc (anywhere we can pick up and drop off unattended to your doorstep). We do not operate these routes in Sydney CBD or Fringe areas.
Evening “face to face” service: Suitable for units in locked apartment buildings. With this service we knock on your door and pick-up/deliver face to face. We currently only operate this service in Sydney CBD & Fringe and Inner Eastern Suburbs areas of Sydney.
We provide email and/or sms notifications at the following process points:
Sign up, first order booking confirmation, subsequent booking reminders (day before route day), order collected, order delivered (including Delivery Note & Tax Invoice).
Notifications can be customised in the app provided (see App section below).
We provide the following VIP personalised service bags free of charge:
Dry Cleaning, Wash & Fold, Wash & Iron and Ironing.
Each bag is fitted with a bag tag with your name and individual barcode printed on it. By using these bags, we can easily identify and track who we collected from and what service you require for the items/garments inside.
We provide a door hook free of charge. Hang this hook on a door, railing or other pint at your delivery location. This provide us with a safe place to hang your orders on return.
Full price lists for our different services can be found here: https://mybutlerservice.com.au/pricing/
We accept payment by credit card only. When you set up your account, we place your credit card details on file (securely held by National Australia Bank). Your selected card will be automatically debited for each order when it is ready for delivery. We accept Visa, Mastercard and American Express and pass on the merchant fees at cost without mark up.
Unfortunately, our drivers are unable to take any type of payment upon pick-up or delivery.
We provide the following levels of support:
Detailed FAQs: See below.
DIY Support: https://mybutlerservice.com.au/diy-support/
Helpdesk Support by text, email or telephone: https://mybutlerservice.com.au/support/
My Butler Service App is available for download from the Apple Store here: https://apps.apple.com/au/app/the-shirt-butler/id1435822101 and from Google Play here: https://play.google.com/store/apps/details?id=com.theshirtbutler.app&hl=en_AU
The App can also be accessed directly via the web using a desktop, laptop, or mobile device for those who prefer here: https://mybutlerservice.com.au/login/
Using the App you can:
Place or cancel a pick-up order.
Update your payment details.
Update your phone or email records.
Update your email and sms notification preferences.
View our store details and opening hours.
View our latest price list.
View pending, processed, ready and delivered orders.
View, email and print invoices for completed orders.
Login Details
First time user log in details are :
User name: mobile telephone number (No spaces)
Temp Password: Surname (First letter in caps. If your surname is less than 4 characters use 0000 instead)
You will be asked to create a new password once logged in.
We are committed to following sustainable cleaning practices at all times. You can find out more about our sustainability initiatives here: https://mybutlerservice.com.au/sustainability/
Signing Up (6)
We cover most suburbs in the following areas of Sydney: Sydney CBD, City Fringe, South Sydney Corridor, Eastern Suburbs, Inner West, Lower North Shore, Upper North Shore, Northern Beaches, Northern Districts, Hills District, Forest District, St George, Canterbury Bankstown, and selected suburbs in Western Sydney. Full details of all the suburbs we cover can be found here https://mybutlerservice.com.au/sydney/
We can collect from most residential premises.
Unfortunately, we do not collect from commercial premises, offices, workshops, hospitals, aged care or educational facilities etc.
Please use the booking form here: https://mybutlerservice.com.au/
Yes, there is space for you to add detailed instructions in the booking form.
Yes, if your booking is successful you will receive an sms and email confirming your booking. You may need to check your junk mail folder.
You will receive a welcome email within 24-48 hours. Then we will pick-up on the scheduled day and you will receive sms notification as soon as we have collected.
Ordering A Collection (2)
Please use the booking form here: https://mybutlerservice.com.au/
You will receive a booking confirmation request sms the afternoon before your scheduled pick-up day. Simply reply Y or YES to the message and this will automatically book a collection.
If you have opted-out of receiving booking confirmation request messages or if you wish to book an out of schedule pick-up you can use our web booking form here: https://mybutlerservice.com.au/ or alternatively use My Butler Service App.
Preparing Your 1st Order For Collection (3)
Simply place your items in a plastic bag. Place a note inside the bag with the following details: Your Name, Your Mobile Phone Number, The Service You Require For The Items Inside (Dry Cleaning, Wash & Fold, Wash & Iron or Ironing Only). Then place your bag at the agreed collection point.
What If I Require More Than One Service Type (i.e Dry Cleaning And Wash & Fold) For My First Order?
Just prepare a second bag and place a separate note in this bag, detailing the separate service required. Remember to still include your name and telephone number.
No, we will provide personalised VIP bags for subsequent orders – eliminating the need for handwritten notes (see below).
Preparing Subsequent Orders For Collection (1)
Sort your items in the correct VIP service bag(s) provided (Dry Cleaning – Black, Wash & Fold – Blue, Wash & Iron – Purple, Ironing – Green). Then place your bag(s) at the agreed collection point.
Collection (7)
We will collect on your scheduled route day or evening. Available route days/evenings will be offered to you when completing the sign up form here: https://mybutlerservice.com.au/
On our day routes we collect between 7:00 am and 3:00 pm.
On our early evening route we collect between 5:30pm and 7:30 pm.
On our late evening route we collect between 7:30 pm and 9:30 pm.
Unfortunately not.
Our daytime routes are designed to be a “doorstep” service where we pick up from your doorstep, unattended. We generally have about 200 customers on each of these routes. Approximately 100 of these customers will request a pick-up on anyone day. Typically, it’s a different 100 each time, meaning that we are travelling a different route each time.
For these reasons we are unable to provide more specific pick-up times.
Our evening routes have a 2-hour pick-up window. Unfortunately, we are unable to be more specific than this.
All of our drivers are employees and can be easily recognised by their uniform. You can see what one looks like here: https://mybutlerservice.com.au/
Our day time routes are specifically designed to cater for an unattended doorstep service – so feel free to leave your bags out unattended if you have a suitably safe and dry spot.
On our evening routes we are happy to collect your items face to face. However if you know that you are going to be absent, feel free to leave your items unattended for pick-up if you have a suitably safe and dry spot that we can readily access.
Leave your bag(s) at the agreed pick-up/delivery location you chose in our booking form.
We will send you an SMS message as soon as we have collected your order(s).
Our Vans & Drivers (6)
Unless being serviced or repaired we will be using our filly liveried vans. You can see what they look like here: https://mybutlerservice.com.au/
All of our drivers are employees and can be easily recognised by their uniform. You can see what one looks like here: https://mybutlerservice.com.au/
Unfortunately our insurance cover does not allow our drivers to enter your house to help pick-up or deliver.
All of our drivers are employees and can be easily recognised by their uniforms. You can see what one looks like here: https://mybutlerservice.com.au/
Unfortunately, our drivers are unable to take any type of payment upon pick-up or delivery.
We accept payment by credit card only. When you set up your account, we place your credit card details on file (securely held by National Australia Bank). Your selected card will be automatically debited for each order when it is ready for delivery. We accept Visa, Mastercard and American Express. We pass on the merchant fees at cost without mark up.
There is no requirement or custom to tip our drivers. A smile, wave or simple hello is always appreciated.
Check-In (3)
Check In is where we itemise, record, barcode and sort your garments ready for cleaning and or pressing.
Check in take place as soon as our driver returns at the end of their pick-up route.
Unfortunately, it is not possible to change your order after check-in.
Processing (5)
You can find a detailed explanation of our Dry Cleaning Process here: https://mybutlerservice.com.au/services/dry-cleaning/
You can find a detailed explanation of our Business Shirt Process here: https://mybutlerservice.com.au/services/business-shirts/
You can find a detailed explanation of our Wash & Fold Process here: https://mybutlerservice.com.au/services/wash-fold/
You can find a detailed explanation of our Wash & Iron Process here: https://mybutlerservice.com.au/services/wash-iron/
You can find a detailed explanation of our Ironing Process here: https://mybutlerservice.com.au/services/ironing/
Inspection (2)
All finished items are hand inspected by a quality control inspector prior to packaging.
Items that don’t pass inspection a sent to the relevant station for more work. This can sometimes result in a delay. You will be notified of any items that are delayed.
Assembly (3)
Assembly is where we put all your separate items back together into orders.
All items in your wash & fold order have been kept together during washing and drying, so assembly is a simple manual task.
Items from all other orders are placed on hangers and onto a computerised automatic conveyor assembly system.
The system scans the barcodes that were placed on the items at check in, to assemble them back into orders.
This system results in a less than 0.01% error rate, much more accurate than assembling by hand.
Packaging (8)
Your dry cleaning order is packaged in a fully recyclable poly garment cover (up to 4 items per bag).
Your business shirt order is packaged in a fully recyclable poly garment cover (up to 4 items per bag).
Your wash & fold order is wrapped and sealed in a fully recyclable inner liner which is then placed in your VIP Wash & Fold Bag.
Use of the inner liner ensures that your garments keep clean and fresh when travelling back in your used wash & fold bag.
Your wash & iron order is packaged in a fully recyclable poly garment cover (up to 4 items per bag).
Your ironing order is packaged in a fully recyclable poly garment cover (up to 4 items per bag).
Yes, we do. We continue to search for a more suitable way of protecting your garments during transportation that is more eco-friendly, sustainable and yet still commercially viable.
Yes, we do. Please return any excess garment covers for recycling.
Details of how we recycle and other sustainability initiatives can be found here: https://mybutlerservice.com.au/sustainability/
Yes, we do. Please return any excess hangers for re-use or recycling.
Details of how we re-use, recycle and other sustainability initiatives can be found here: https://mybutlerservice.com.au/sustainability/
Prices & Payment (10)
Full price lists for all our services can be found here: https://mybutlerservice.com.au/pricing/
Prices may vary from those outlined in our price lists to include adjustments for:
Specialist Fabrics and Trims including but not limited to Alpaca, Angora, Beads, Bows, Cashmere, Corduroy, Delicate, Embroidery, Fur, Feather, Lace, Linen, Mohair, Pleats, Rhinestones, Ruffles, Sequins, Silk, Tassels and Velvet.
Specialist Processes including but not limited to Urine, Faeces, Vomit, Blood, Stain and Mould treatments.
No, unlike most of our competitors, we don’t have a minimum order.
Please see our Price List for our most popular services, including any pick-up or delivery fees.
We accept payment by credit card only.
When you set up your account, we place your credit card details on file (securely held by National Australia Bank).
We accept Visa, Mastercard and American Express.
Your selected card will be automatically debited for each order when it is ready for delivery.
We pass on the merchant fees at cost without mark up, currently 1.75%
You can update your payment details by calling us on 1300 288 537 and selecting option 1 or by using My Butler Service App.
You can find our app in both the Apple App Store and in Google Play.
You will receive a Receipt/ Tax Invoice by email as soon as your order(s) are delivered.
Delivery (8)
We will deliver on your scheduled route day or evening.
Available route days/evenings will be offered to you when completing the sign up form here: https://mybutlerservice.com.au/
On our day routes we deliver between 7:00 am and 3:00 pm.
On our early evening route we deliver between 5:30pm and 7:30 pm.
On our late evening route we deliver between 7:30 pm and 9:30 pm.
Unfortunately, not.
Our daytime routes are designed to be a “doorstep” service where we deliver to your door, unattended. We generally have about 200 customers on each of these routes. Approximately 100 of these customers will request a delivery on anyone day. Typically, it’s a different 100 each time, meaning that we are traveling a different route each time.
For these reasons, we are unable to provide more specific delivery times.
Our evening routes have a 2-hour delivery window.
Unfortunately, we are unable to be more specific than this.
All of our drivers are employees and can be easily recognised by their uniform. You can see what one looks like here: https://mybutlerservice.com.au/
We will deliver your order(s) at the agreed pick-up/delivery location you chose in our booking form
With your first delivery we will also include your VIP personalised service bags and door hook.
Please do, that makes it heaps easier for us to hang your items on return.
You will receive an email containing deliver advice together with a Receipt / Tax Invoice as soon as we have delivered.
Records & Receipts (3)
Yes, you can print the email Receipt / Tax Invoice directly or print from My Butler Service Mobile App (separate printing app may be required) or Web App.
Yes, you can view, print or email your historical orders from My Butler Service Mobile App (separate printing app may be required) or Web App.
Yes, you can view, print or email your historical Receipts / Tax Invoices from My Butler Service Mobile App (separate printing app may be required) or Web App.
Reviews (2)
Yes, we love reviews.
Any feedback that tells us how we are going and or how we can improve is always welcome.
You can submit a review here:
