FAQ Category: General

We are committed to following sustainable cleaning practices at all times. You can find out more about our sustainability initiatives here: https://mybutlerservice.com.au/sustainability/

My Butler Service App is available for download from the Apple Store here: https://apps.apple.com/au/app/the-shirt-butler/id1435822101 and from Google Play here: https://play.google.com/store/apps/details?id=com.theshirtbutler.app&hl=en_AU The App can also be accessed directly via the web using a desktop, laptop, or mobile device for those who prefer here: https://mybutlerservice.com.au/login/   Using the App you can: Place… Read more

We provide the following levels of support: Detailed FAQs: See below. DIY Support: https://mybutlerservice.com.au/diy-support/ Helpdesk Support by text, email or telephone: https://mybutlerservice.com.au/support/

Full price lists for our different services can be found here: https://mybutlerservice.com.au/pricing/ We accept payment by credit card only. When you set up your account, we place your credit card details on file (securely held by National Australia Bank). Your selected card will be automatically debited for each order when… Read more

We provide the following VIP personalised service bags free of charge: Dry Cleaning, Wash & Fold, Wash & Iron and Ironing. Each bag is fitted with a bag tag with your name and individual barcode printed on it. By using these bags, we can easily identify and track who we… Read more

We provide email and/or sms notifications at the following process points: Sign up, first order booking confirmation, subsequent booking reminders (day before route day), order collected, order delivered (including Delivery Note & Tax Invoice). Notifications can be customised in the app provided (see App section below).

Your pick-up/drop off location will be placed on one of our routes. We operate two different types of route services. The types of service offered in your suburb will be displayed when completing the sign up form: Daytime “door step” service: Suitable for single family homes, town houses, villas, duplexes,… Read more

We provide the following services: Dry Cleaning, Business Shirts, Wash & Fold, Wash & Iron, Iron Only. More details about each service can be found here: https://mybutlerservice.com.au/services/dry-cleaning/ https://mybutlerservice.com.au/services/business-shirts/ https://mybutlerservice.com.au/services/wash-fold/ https://mybutlerservice.com.au/services/wash-iron/ https://mybutlerservice.com.au/services/ironing/

We can dry clean, launder and iron most domestic garments, bedding, upholstery, curtains and other household items. Unfortunately, we do not cater for orders from Commercial, Industrial, Hospitality, Health Care, Aged Care or Educational organisations.

We can collect from most residential premises. Unfortunately, we do not collect from commercial premises, offices, workshops, hospitals, aged care or educational facilities etc.