FAQ Category: Delivery

You will receive an email containing deliver advice together with a Receipt / Tax Invoice as soon as we have delivered.

Please do, that makes it heaps easier for us to hang your items on return.

With your first delivery we will also include your VIP personalised service bags and door hook.

We will deliver your order(s) at the agreed pick-up/delivery location you chose in our booking form

All of our drivers are employees and can be easily recognised by their uniform. You can see what one looks like here: https://mybutlerservice.com.au/

Unfortunately, not. Our daytime routes are designed to be a “doorstep” service where we deliver to your door, unattended. We generally have about 200 customers on each of these routes. Approximately 100 of these customers will request a delivery on anyone day. Typically, it’s a different 100 each time, meaning… Read more

On our day routes we deliver between 7:00 am and 3:00 pm. On our early evening route we deliver between 5:30pm and 7:30 pm. On our late evening route we deliver between 7:30 pm and 9:30 pm.

We will deliver on your scheduled route day or evening. Available route days/evenings will be offered to you when completing the sign up form here: https://mybutlerservice.com.au/