You can find a detailed explanation of our Dry Cleaning Process here: https://mybutlerservice.com.au/services/dry-cleaning/
Can I Change My Order After Check-In?
Unfortunately, it is not possible to change your order after check-in.
When Does Check-In Take Place?
Check in take place as soon as our driver returns at the end of their pick-up route.
What Is Check-In?
Check In is where we itemise, record, barcode and sort your garments ready for cleaning and or pressing.
Should I Tip Your Driver?
There is no requirement or custom to tip our drivers. A smile, wave or simple hello is always appreciated.
Do I Pay Your Driver Directly?
Unfortunately, our drivers are unable to take any type of payment upon pick-up or delivery. We accept payment by credit card only. When you set up your account, we place your credit card details on file (securely held by National Australia Bank). Your selected card will be automatically debited for… Read more
Are Your Drivers Employees Or Sub-Contractors?
All of our drivers are employees and can be easily recognised by their uniforms. You can see what one looks like here: https://mybutlerservice.com.au/
Can Your Driver Enter My House/Apartment To Pick-Up or Deliver?
Unfortunately our insurance cover does not allow our drivers to enter your house to help pick-up or deliver.
Will I Recognise Your Driver?
All of our drivers are employees and can be easily recognised by their uniform. You can see what one looks like here: https://mybutlerservice.com.au/
Will I Recognise Your Van?
Unless being serviced or repaired we will be using our filly liveried vans. You can see what they look like here: https://mybutlerservice.com.au/